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Complex User Engagement Expert

2 weeks ago

Sydney, New South Wales, Australia Stripe Full time

About the Job

We're looking for a highly skilled Technical Account Manager to join our Operations team and support our largest and most complex users. This is a challenging and rewarding role that requires a unique blend of technical and business skills.

Your Key Responsibilities

  • Strategically support Stripe's largest and most complex users.
  • Key Deliverables:
    • Develop and maintain strong relationships with key stakeholders across our user base.
    • Identify and resolve complex user-related issues.
    • Foster long-term user relationships that drive loyalty and growth.
Requirements
  • 3+ years experience in enterprise level client-facing work.
  • Mandarin speaking ability required for engaging with China-based merchants.
  • Strong product sense and problem-solving skills.
  • Excellent written and verbal communication skills in English and Mandarin.
  • Ability to lead complex integration conversations.
  • Familiarity with APIs, SQL, and technical troubleshooting.
  • Adept client relationship management skills.