Technical ServiceNow Specialist

1 week ago

Melbourne, Victoria, Australia beBeeServicenow Full time $90,000 - $120,000

Job Opportunity

We are seeking a highly skilled ServiceNow Technical Specialist to join our team. As a key member of our organization, you will collaborate with senior consultants to design and implement ServiceNow solutions that meet business needs.

About the Role

  • Support the design and deployment of ServiceNow solutions, mapping customer requirements to technical configurations using new features such as AI-driven automation and low-code workflows.
  • Implement and maintain ServiceNow modules, focusing on IT Service Management (ITSM), with exposure to IT Operations Management (ITOM) and Governance, Risk, and Compliance (GRC).
  • Assist in maintaining Configuration Management Database (CMDB) integrity, adhering to Common Service Data Model (CSDM) standards.
  • Contribute to integrations using ServiceNow's REST APIs, Scripted REST APIs, and Integration Hub, supporting interoperability with third-party systems.
  • Engage with customers and internal teams to deliver solutions, ensuring clear communication and effective stakeholder collaboration.

Requirements

  • 3-5 years of hands-on ServiceNow experience, including ITSM implementations, with familiarity in release features.
  • Working knowledge of CMDB management and CSDM frameworks, with exposure to data management console features.
  • ServiceNow Certified System Administrator (CSA) certification required.
  • Certified Implementation Specialist (CIS) certifications or micro-certifications highly desirable.
  • Basic proficiency in front-end development and ServiceNow scripting for custom and low-code solutions.
  • Experience with ServiceNow integrations, preferably using REST APIs or Integration Hub, with an interest in AI and IoT connectivity.
  • Strong communication and interpersonal skills, with the ability to engage diverse stakeholders and build relationships.
  • Awareness of emerging ServiceNow features and trends like sustainable IT and data security.
  • Commitment to staying current with ServiceNow releases and technology innovations.

About Us

We value motivated humans who think outside the box and strive to deliver what others might consider impossible. We truly care about our people and cultivate a culture of learning, collaboration, and growth.

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