Customer Service Ambassador

1 week ago


Narre Warren, Victoria, Australia Contour Education Full time

Contour Education is a pioneering education company revolutionising tutoring with engaging, small-group sessions that prepare students for success. Our team of experts has reshaped education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey.

We are seeking a skilled Customer Service Ambassador to join our dynamic team in Melbourne CBD. As a key member of our campus operations, you will be responsible for delivering exceptional customer service, supporting students and parents, and maintaining high standards of operational excellence.

About the Role
  • Sales Support: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
  • Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
  • Customer Engagement: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
  • Maintenance of Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.
About You
  • GREAT COMMUNICATION SKILLS: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
  • ORGANISATION AND ATTENTION TO DETAIL: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
  • PROACTIVITY AND ADAPTABILITY: You're quick to solve problems and flexible in managing the day-to-day demands of campus operations.
  • TECHNOLOGY LITERACY: You're comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Above Market Rate Salary: $65,000 - $75,000 per annum. Contour Education offers a range of benefits, including personalised mentorship, training and feedback to improve your customer service and communication skills, creative freedom in a fun start-up environment, satisfying and fulfilling work that ultimately helps students thrive and succeed, and opportunities for career growth and long-term opportunities in a rapidly growing education company.



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