Product Implementation Specialist

3 days ago

Melbourne, Victoria, Australia beBeeImplementation Full time $98,765 - $123,456

Job Overview

We seek an experienced individual to join our team as a Product Implementation Specialist. The successful candidate will be responsible for delivering product solutions and providing knowledge and support in functional areas such as implementation, requirements scoping, field design documentation, and change request testing.

Key Responsibilities

  • Liaise with customers to understand work processes and business requirements addressed by the product
  • Implement the product to suit customer business needs, following established methodologies and processes
  • Conduct individual and group training, product demonstrations, and workshops as required
  • Implement and control change management requests from clients
  • Deliver successful implementation phases
  • Act as a Subject Matter Expert (SME) for product implementations
  • Collaborate with customers to identify potential changes within the product's parameters

Required Skills and Qualifications

  • Understanding and experience with Hospital Information Systems, Patient Administration Systems, and Clinical Information Systems
  • Clinical (Nursing, eMeds) or Patient Administration Systems experience preferred
  • Understanding of Health Informatics standards, reporting requirements, and legislative controls
  • General aptitude for solving problems and improving processes using technology
  • Experience implementing product solutions
  • Solid grasp of computer systems, software development, and deployment methodology, and networking
  • Ability to handle multiple tasks simultaneously within tight time constraints
  • Proven ability to think laterally and develop innovative solutions for software product implementations
  • Ability to make independent recommendations for successful software product implementations
  • Proven ability to work through problems with different customer groups achieving positive outcomes
  • Ability to travel up to 50% of time, working from customer sites and offices

Education and Training

  • Health Information or Clinical University Degree

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