
Service Excellence Coordinator
2 weeks ago
Job Title: Experience Enhancement Professional
Job Summary:
We are seeking a friendly and proactive individual to join our team in enhancing the customer experience. This role is vital in connecting people to necessary supports and information in a timely way while ensuring they feel heard and valued by the service.
Key Responsibilities:
- Provide high levels of customer service, ensuring contact with clients is marked by professionalism, compassion and integrity.
- Support diverse communities including those who may present in distress.
- Develop and maintain effective relationships with stakeholders, providing relevant and accurate information.
- Utilize technology to effectively undertake administrative functions, including data entry and record-keeping.
Requirements:
- Previous experience in a customer-facing role within a service organization.
- Well-developed interpersonal skills, including communication and problem-solving.
- Ability to work collaboratively and prioritize tasks effectively.
What We Offer:
- A supportive and inclusive work environment that celebrates diversity and promotes inclusion.
- Flexible working options, access to ongoing learning and development, and generous salary packaging options.
- A staff well-being program and the opportunity to bank additional days leave per year.
Why Join Us:
- Your voice will be valued and heard in our mission to support positive social change.
- You'll be part of a supportive, diverse, and inclusive environment where we celebrate individuality.
- We prioritize your wellbeing, with benefits such as access to online wellbeing platforms and flexible working options.
Our Values:
- Inclusivity, Integrity, and Learning.
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