Visionary Care Leader

4 days ago

Sydney, New South Wales, Australia beBeeCare Full time $120,000 - $145,000
Senior Care Operations Manager

The Role

We are seeking a highly experienced and results-driven Senior Care Operations Manager to lead our dedicated team towards achieving excellence across every aspect of our operations.

Key Responsibilities include:

- Creating a positive and engaged culture in the care home for all employees to thrive in
- A visible presence in the home with the team, residents, and families by walking the floor, engaging in activities, and always seeking collaboration for improvements
- Ensuring aged care standards are embedded within the home
- Diagnosing and solving business problems, drawing on key business insights to develop and execute appropriate interventions at pace
- Delivering required sales, occupancy, and financial outcomes

Requirements

- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience, and acting on customer feedback
- Experience in the aged care sector or related fields desirable but not essential
- Leadership roles in highly regulated sectors with strong performance standards, risk, and capital management
- Experience developing or driving continuous improvement efforts in large organisational settings from financial to team development
- Experience leading others through high-pressure situations or adversity
- Solid commercial understanding of budgets, resource management, and key levers for profitability
- Great stakeholder management skills and a comfort in working with high-level industry partners and executive leaders
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards
- Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements

Career Growth and Benefits

* Market competitive salary and bonus structure
* Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
* Comprehensive induction and buddy program
* Access to leading training and professional development
* Career development: you'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, so does the company
* Be recognised and rewarded - our recognition and reward program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What We Offer

* The opportunity to work with a dynamic and agile team, committed to delivering high-quality care with a personal touch
* A supportive environment that prioritises the wellbeing and career growth of its employees
* The chance to make a real difference in the lives of our residents and their families

How to Apply

If you're a motivated and experienced leader looking for a new challenge, please apply now

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