Customer Solutions Expert

1 month ago


Indooroopilly, Australia TPG Telecom Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Advisor. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and in-person interactions
  • Assist customers with product and service inquiries, resolving issues and concerns in a professional and courteous manner
  • Upsell and cross-sell products and services to customers, identifying opportunities to increase revenue and customer satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

What We Offer

  • A competitive salary package with uncapped earning potential and generous loading rates
  • A dynamic and supportive work environment with opportunities for growth and development
  • Access to comprehensive training and development programs to enhance your skills and knowledge
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a leading telecommunications company and contribute to the success of our business

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Proven customer service experience, with a strong track record of delivering exceptional customer experiences
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Strong product knowledge and industry trends, with a willingness to learn and stay up-to-date
  • Availability to work a rotating roster, including weekends and public holidays

Preferred Qualifications

  • Mandarin language skills, highly desirable

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.


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