Strategic Customer Experience Manager

1 week ago


Woodville, Australia Harrison McMillan Full time
About the Role

Harrison McMillan is seeking a highly skilled and experienced professional to lead and direct specialist teams in delivering excellent customer experience and support change management. As a Senior Community Engagement and Experience Leader, you will be responsible for ensuring honest, transparent communications for a well-regarded Local Government Council.

  • Lead with purpose in a values-driven organisation
  • Drive innovation and continuous improvement with real community impact
  • Collaborate with an engaged and insightful leadership team
About the Position

The ideal candidate will possess an innovative mindset, strong business acumen, and a keen political awareness. They should be an authentic leader who excels in relationship-building and providing constructive feedback to help others reach their potential.

  • Lead teams, ensuring effective communication and high customer experience
  • Innovate and pursue best practices across diverse areas
  • Manage team performance and develop leadership skills
  • Inspire leadership in customer experience, marketing, and information management
  • Oversee budgets and business plans
  • Provide strategic advice on politically sensitive issues
  • Offer crisis communication and marketing advice
  • Develop and execute the Customer Experience Strategy
  • Create and manage high-level communication strategies
  • Enhance community connections through technology and engagement
  • Improve access to information for all stakeholders
  • Manage systems for information and records
  • Solve complex political and public issues for major projects
  • Contribute to a positive organisational culture


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