End-to-End Design Specialist

5 days ago

Sydney, New South Wales, Australia beBeeDesign Full time $60,000 - $120,000
Service Designer

We're seeking a Service Designer to join our team. As a Service Designer, you will play a key role in embedding customer experience best practice in product and service development, improvement programs, and associated operational processes.

Key Responsibilities:
  • Support the end-to-end strategic design process throughout design-led projects by participating in all aspects of the service design approach from scoping through to research, synthesis, mapping, and recommendations.
  • Develop and maintain a CX toolkit consisting of key artefacts such as customer journey frameworks, customer needs repositories, DVF canvases, etc.
  • Develop service blueprint templates and customer journey maps based on customer research.
  • Support the application of CX methodologies and tools across people and process.
  • Undertake gap analysis and facilitate cross-functional workshops to support the identification of gaps and opportunities against customer experience standards, driving incremental improvements as measured by NPS, tNPS, and other customer satisfaction measures.
Requirements:
  • 3 years of experience working in service design or strategic design or HCD-focused roles.
  • A tertiary degree in design or service design or a related field with transferrable skills.
  • Experience working in a fast-paced service industry or organisation that is highly complex and regulated with rapid change.
  • Strong communication and proven facilitation skills across large cross-functional teams.
  • Experience in applying CX/HCD methodologies and tools resulting in tangible actions and outcomes.
  • Experience working on or leading e2e design-led projects, including conducting qualitative customer research, synthesis, concept sketching, ideation, DVF methodology, double diamond methodology.

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