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Air Conditioning Training and Knowledge Transfer Specialist

1 month ago


Blacktown, New South Wales, Australia Temperzone Australia Full time

**About the Role**

We are seeking a highly skilled Training and Knowledge Transfer Specialist to join our team at Temperzone Australia. As a key member of our Technical Support team, you will play a vital role in our customer care and after-sales service departments.

Key Responsibilities:

  • Work closely with our Technical Support teams to identify, develop, and maintain technical materials and delivery platforms.
  • Conduct research and problem-solving, consulting with relevant teams to provide solutions within the training and share specific knowledge and technical skills across the organization and with our partners.
  • Understand Temperzone and Hitachi product functionality and diagnostics, and transfer knowledge into suitable formats for dissemination.
  • Prepare and deliver product training to customers, repair agents, and staff, providing support during peak periods and for escalated issues.
  • Offer feedback on unit performance to the Engineering Team and build relationships with key customers on technical matters.
  • Assist the Sales team with technical aspects and application inquiries.

Requirements:

  • Leadership and ability to motivate, with expertise in systems controls and mechanics.
  • Proven customer service experience, with the ability to build internal and external relationships.
  • Flexible decision making, problem-solving, and evidence-based conclusions.
  • Project management skills, with a minimum of 10 years' experience in the air conditioning industry.
  • A high competency in the technicalities of air conditioning system design and a high level of experience in staff management.

What We Offer:

  • Free onsite parking and an Employee Assistance Program – free counselling and wellbeing support.
  • Career growth and stability working for a successful privately owned company.

How to Apply:

  • Follow the steps to answer a few brief questions.

Important Information:

  • The successful candidate must undergo a pre-employment medical examination and complete a national police check.
  • Only applicants with the right to work in Australia will be considered.
  • No agency applications, please.