Sovereign Cloud Support Technician
1 week ago
Vault Cloud is the national leader in providing highly secure and scalable sovereign cloud capability to the Australian Government and National Intelligence Community. Our commitment to security and innovation drives us to deliver First of a Kind capability across the sector.
Job DescriptionWe are seeking a Sovereign Cloud Support Technician to assist with monitoring, troubleshooting, and maintaining secure high-stakes systems vital to national security. This position offers a unique opportunity to contribute to Australia's cyber defense efforts in the digital domain.
Key Responsibilities- Support customers by helping to capture demand for incident resolution and service requests.
- Adequately assess customer tickets and resolve in line with Vault processes.
- Systematically observe services and service components and record and report selected changes of state identified as events and resolved as required.
- Ensure that services achieve the agreed and expected levels of performance.
- Fulfill services request and administration of cloud operations, including access management and networking.
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