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Technical Helpdesk Expert

1 week ago

Brisbane, Queensland, Australia Total IT Global Full time
About Us

Total IT Global is a global IT services company that delivers cutting-edge solutions to high-growth enterprises. We specialize in comprehensive hardware and managed services for digital workplaces and data centers, partnering with clients to drive their digital transformation journey.

We strive for excellence in service delivery, driven by our passion for innovation and commitment to quality. Our team is dedicated to empowering businesses to achieve their full potential through tailored IT solutions.

This role offers a chance to join our dynamic team, contributing to the success of our clients. As a Desktop Support Technician, you will be responsible for delivering exceptional IT support, collaborating with stakeholders, and driving business outcomes through efficient issue resolution.

Key Responsibilities
  • Provide proactive and reactive support for client issues
  • Collaborate with vendors to resolve complex technical issues
  • Communicate effectively with clients, updating them on issue status and resolution
  • Ensure prompt and accurate ticket updates
  • Develop and maintain expertise in various software applications and operating systems