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Senior Case Manager

2 months ago

Canberra, ACT, Australia Randstad Full time
Job Summary

We are seeking an experienced and skilled APS6 Case Manager to join our team in a large federal government department. As a key member of our team, you will be responsible for managing complex and high-priority cases, providing expert case management services, and ensuring that clients receive the necessary assistance.

Key Responsibilities
  • Undertake end-to-end case management activities, subject to appropriate line manager input and oversight.
  • Undertake case management of complex AAT matters and analyse to develop options for early resolution.
  • Obtain necessary information and advice to effectively resolve AAT matters.
  • Apply alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attend Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Prepare documents detailing resolution options and outcomes at Case Management meetings.
  • Assess and respond to priorities and risks, including risk to the participant and Scheme sustainability.
  • Prepare and maintain electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
Requirements
  • Individual Case Management of matters involving risk and vulnerable participants.
  • Experience interpreting information and legislation to reach an agreed resolution.
  • Decision making skills and the ability to justify decision based on evidence.
Desirable Skills
  • Knowledge of Federal Government agencies and supports for people with disability.
  • The ability to engage easily with a diverse range of people.
  • Ability to achieve individual and team goals and targets.

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.