Director of Service Delivery for Laboratory Solutions
2 weeks ago
Siemens Healthineers is a pioneering company in the healthcare industry, dedicated to improving people's lives worldwide. As part of our global team of 70,000 employees across over 70 countries, we strive to create better outcomes and experiences for patients.
We are seeking an experienced professional to join our team as Head of Customer Services Laboratory Solutions. This role will be responsible for ensuring the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.
About the RoleThe successful candidate will have a minimum of 5 years of experience in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector. They will be responsible for managing the performance of the service team throughout ANZ, with a focus on safety, wellbeing, process compliance, and service excellence.
The ideal candidate will have strong leadership, coaching, and mentoring skills, as well as excellent interpersonal skills with strong stakeholder management. They will also have proven experience resolving conflict and complaints in a timely manner.
This is a great opportunity for someone who is passionate about providing the highest level of service and has a genuine interest in delivering exceptional results.
Responsibilities- Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.
- Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance, and service excellence.
- Develop, monitor, and manage customer satisfaction, operational, and financial targets for each service team throughout ANZ.
- A minimum of 5 years of experience in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector.
- Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills.
- Excellent interpersonal skills with strong stakeholder management.
- Proven experience resolving conflict and complaints in a timely manner.
- Genuine interest and passion in providing the highest level of service.
- Strong financial and commercial acumen.
- Australian working rights are essential.
$120,000 - $180,000 per annum, depending on experience.
Why Join Us?We offer a dynamic and flexible work environment that encourages personal and professional growth. Our company values diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected.
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