Quality Assurance Specialist

5 days ago

Sydney, New South Wales, Australia TPG Telecom Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at TPG Telecom. As a Quality Assurance Specialist, you will play a vital role in ensuring adherence to key processes, business directives, and the quality of customer interactions.

Key Responsibilities
  • Monitor consumer interactions in accordance with company guidelines to support strategic objectives and enhance customer experience.
  • Identify process and skill gaps and work collaboratively with other functions to resolve them.
  • Identify and report opportunities for improvements and provide feedback/coaching.
  • Meet departmental productivity requirements, such as the number of interactions monitored per month.
  • Ensure all operational activities are in accordance with various company policies.
  • Assist with project-based work on an as-needed basis.
Requirements
  • Excellent communication (verbal and written) and strong interpersonal skills.
  • Exceptional listening, analytical skills, logical thinking, and problem-solving capability.
  • Strong customer experience and continuous improvement mindset.
  • Excellent familiarity with the products and services offered by TPG Telecom.
  • Ability to articulate feedback in a constructive manner and provide recommendations.
  • Good computer literacy in programs such as MS Word, Excel, PowerPoint, and Outlook.
What We Offer
  • Flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' - access to a free mobile plan.
  • 'Stay Connected NBN' - access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Allura Partners Full time

    Quality Assurance Specialist (Payments Systems) - $140k + superWe are seeking an experienced Quality Assurance Specialist to join our team at Allura Partners, a leading consulting firm in the tech industry.The ideal candidate will have a strong background in testing payment systems and a passion for ensuring software products meet the highest quality...

  • Quality Assurance Specialist

    16 hours ago

    Sydney, New South Wales, Australia Leap Dev Full time

    {"title": "Quality Assurance Specialist", "content": "Quality Assurance SpecialistAt Leap Dev, we're committed to delivering high-quality software solutions that meet the evolving needs of our clients. As a Quality Assurance Specialist, you'll play a critical role in ensuring the quality and reliability of our products.Key Responsibilities:Develop and...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Easy Authoring Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Easy Authoring. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our services.Key ResponsibilitiesPlan and Conduct Audits: Develop and implement audit plans to ensure compliance with relevant standards and...

  • IT Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Workforce Australia For Individuals Full time

    Job Title: IT Quality Assurance SpecialistJob Summary:We are seeking a skilled IT Quality Assurance Specialist to join our team at Workforce Australia For Individuals. As a key member of our team, you will be responsible for ensuring the quality of our technology-enabled business solutions and consulting services.Key Responsibilities:Assessing the quality of...

  • Quality Assurance Specialist

    16 hours ago

    Sydney, New South Wales, Australia Wärtsilä Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Wärtsilä. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our projects and services.Key ResponsibilitiesDevelop and maintain quality assurance plans and procedures for projectsConduct quality audits and inspections to...

  • Quality Assurance Specialist

    5 days ago

    Sydney, New South Wales, Australia FinXL Full time

    Job Title: Quality Assurance SpecialistJob Summary:FinXL is seeking an experienced Quality Assurance Specialist to lead the test automation strategy for a critical transformation program. As a Quality Assurance Specialist, you will design and build an automated test framework solution and implement test cases to reduce manual test effort, increase testing...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Allura Partners Full time

    Job SummaryWe are seeking an experienced Quality Assurance Specialist to join our team at Allura Partners. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software products by identifying and resolving bugs or issues.Key ResponsibilitiesDevelop and execute test plans, cases, and scripts to ensure software...

  • Quality Assurance Specialist

    3 days ago

    Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Workforce Australia for Individuals. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our services and processes.Key ResponsibilitiesQuality Management System AdministrationCoordinate all activities associated with the...

  • Quality Assurance Specialist

    4 days ago

    Sydney, New South Wales, Australia Wärtsilä Full time

    About WärtsiläWärtsilä is a leading technology company that specializes in innovative solutions for the Marine and Energy markets. Our mission is to enable sustainable societies through innovation in technology and services.Your RoleWe are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible...

  • Quality Assurance Specialist

    16 hours ago

    Sydney, New South Wales, Australia Obsequentia Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Obsequentia Pty Ltd. As a Quality Assurance Specialist, you will be responsible for ensuring that our clients' quality management systems meet the highest standards.Key ResponsibilitiesConduct audits and assessments to ensure compliance with ISO 9001:2015, ISO...

  • Quality Assurance Specialist

    6 days ago

    Sydney, New South Wales, Australia FinXL Full time

    Job Title: Quality Assurance SpecialistJob Summary:FinXL is seeking an experienced Quality Assurance Specialist to lead the test automation strategy for a critical transformation program. As a Quality Assurance Specialist, you will be responsible for designing and building an automated test framework solution and implementing test cases to reduce manual test...

  • Quality Assurance Specialist

    5 days ago

    Sydney, New South Wales, Australia Icon Group Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Icon Group. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our pharmaceutical products.Key ResponsibilitiesRelease compounded batches in accordance with regulatory and GMP...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Obsequentia Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Obsequentia Pty Ltd. As a Quality Assurance Specialist, you will be responsible for ensuring that our organization's quality management system meets the highest standards of excellence.Key ResponsibilitiesConduct audits and assessments to ensure...

  • Quality Assurance Specialist

    17 hours ago

    Sydney, New South Wales, Australia WooliesX Full time

    {"title": "Quality Assurance Specialist", "content": "Role OverviewAs a Quality Assurance Specialist at WooliesX, you will play a critical role in ensuring the highest quality of our software applications. Your expertise in testing and quality assurance will help us deliver exceptional customer experiences.Key ResponsibilitiesMaintain a high level of quality...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Wärtsilä Full time

    About WärtsiläWärtsilä is a leading technology company that specializes in innovative solutions for the Marine and Energy markets. Our mission is to enable sustainable societies through innovation in technology and services.Your RoleWe are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible...

  • Quality Assurance Specialist

    4 days ago

    Sydney, New South Wales, Australia Vow Group Full time

    About UsVow Group is a pioneering food technology company that is revolutionizing the way we produce and consume meat. We're a team of innovators, scientists, and food enthusiasts who are passionate about creating sustainable, high-quality food products that are accessible to everyone.The Role:We're seeking a highly skilled Quality Assurance Specialist to...

  • Quality Assurance Specialist

    3 days ago

    Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

    About the CompanyOur client, a leading provider of managed service solutions, SaaS platforms, and consulting capabilities, helps businesses derive value and insights from big data and analytics. They have built a strong reputation for delivering world-class petabyte-scale data and analytic solutions to global financial markets clients.About the RoleThere is...

  • Quality Assurance Specialist

    16 hours ago

    Sydney, New South Wales, Australia ResMed Inc Full time

    Job SummaryThe Quality Assurance function at ResMed Inc. plays a critical role in ensuring the company's management systems are established to meet business compliance, regulatory frameworks, and customer quality requirements. As a Quality Assurance Specialist, you will be responsible for creating and building relationships with medical device regulatory...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia Vow Group Full time

    About UsVow Group is a pioneering food technology company that is revolutionizing the way we produce and consume meat. We're a team of innovators, scientists, and food enthusiasts who are passionate about creating sustainable, delicious, and safe food products for everyone.The Role:We're seeking a highly skilled Quality Assurance Specialist to join our team...

  • Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia EBR Full time

    About EBREBR is a rapidly growing pharmaceuticals company that specializes in the manufacturing, wholesaling, and exporting of health supplements, skin care, and dairy products.About the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our QA/QC team. As a Quality Assurance Specialist, you will be responsible for...