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Implementation Consultant

2 months ago


Brisbane, Queensland, Australia Cerner Full time
Job Summary

We are seeking an experienced Implementation Consultant to join our team and work on implementing Oracle Hospitality products onsite and remotely. The ideal candidate will have a strong background in hospitality and experience with Oracle products.

Key Responsibilities
  • Install, configure, train, transition, and support Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures.
  • Impart Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products.
  • Manage, entry, track, and first-line escalate Service Requests in MOS, Oracle Service Cloud tickets, and enhancement requests.
  • First-line resolve or escalate project risks and issues to the Project Manager in a consulting engagement and manage project scope, deliverables, and timeline within a consulting engagement.
  • Timely and accurately file project status reports and other project deliverables, and time cards and expenses reports.
  • Remain current and familiar with Oracle product new releases and new features.
  • Obtain and maintain current certification in products and Major Account accreditation's.
Requirements
  • Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office.
  • Willing to work overtime, overnight, weekends, and public holidays as requested.
  • Commitment to adhere to company standards, policies, and procedures.
  • Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders, and customer team members and other related vendors from a wide variety of cultures and backgrounds.
  • Currently hold a valid Australian passport or Permanent Residency.
About Oracle

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer