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General Manager, Haneda Airport Operations

2 months ago

Australia Hawaiian Airlines, Inc. Full time

Job Summary

The Airport Operations Manager, Haneda is responsible for managing, planning, coordinating, directing, and facilitating all aspects of daily station operations at Haneda Airport. This includes ramp and ticket counters, to ensure timely, customer-focused service that complies with all applicable US, local national, and company regulations, policies, and procedures.

Key Responsibilities

  • Monitor the arrival and departure of aircraft for any disruptions or unusual occurrences; manage any incidents/disruptions/delays such that customers are handled in a responsive, safe, and appropriate manner, and that federal, state, and company procedures are met in a timely and accurate manner.
  • Ensure that coordination and communication with crew and SOC occurs in a professional and timely manner; maintain timely and open communication with various operating units to ensure a safe, timely, and customer-focused operation.
  • Oversee contract handling in the terminal and on the ramp, ensuring that the contract handling staff is adequately trained in HA procedures; regularly monitor performance to ensure that performance standards are consistently met and take corrective action as required; work with Company representatives in evaluating whether to renew the contract or not.
  • Manage the budgeting and administrative aspects of the station; ensure that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations, and other station reporting requirements are completed and submitted in a timely and accurate way.
  • Responsible for baggage lost/damage claim handling that is not covered by vendor contracts; dealing with customers in coordination with the claims department.
  • Lead, coach, and manage others.
  • Serve as a representative of Hawaiian Airlines at airport, community, and/or governmental functions as required.
  • Professional development and other related duties as assigned.
  • High school diploma or equivalent.
  • 3 years airline supervisory experience or 5 years in a related field.
  • Working knowledge of Immigration, Customs, and related regulatory policies/procedures.
  • Thorough knowledge of US and local national regulations regarding terminal and ramp operations, security, and safety.
  • Ability to become a certified Ground Security Coordinator (GSC) within 6 months of employment.
  • Project development and management experience.
  • Detail-oriented with proven ability to successfully manage a budget and multiple projects.
  • Must demonstrate initiative, be self-motivated, possess excellent interpersonal skills, and have the ability to build teams with employees and vendor staff.
  • Ability to work with all levels of employees across all disciplines.
  • Must possess and demonstrate mutual respect, personal integrity, and honesty.
  • Ability to work varied hours and shifts and travel when required.
  • Eligible to live and work in Japan.
  • Must be flexible and adapt well to change.
  • Fluency in written and spoken English and Japanese.
  • Domiciled in close proximity of the Haneda Airport location or willing to relocate to the area.

Preferred Qualifications

  • Bachelor's Degree.

About Hawaiian Airlines

Hawaiian Airlines, Inc. is a leading airline in the Pacific region, offering a range of services to customers. The company is committed to providing safe, reliable, and customer-focused service to its passengers. With a strong presence in the Hawaiian Islands and a growing network of international routes, Hawaiian Airlines is well-positioned to meet the needs of its customers.

The company's commitment to safety, quality, and customer satisfaction has earned it a reputation as one of the top airlines in the industry. Hawaiian Airlines is dedicated to providing its employees with a positive and supportive work environment, and to fostering a culture of innovation and excellence.

The company's values of aloha, ohana, and maluhia (love, family, and peace) guide its actions and decisions, and are reflected in its commitment to providing exceptional service to its customers. Hawaiian Airlines is a proud member of the Hawaiian community and is committed to giving back to the islands and its people.