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Help Desk Analyst

3 weeks ago

Adelaide, South Australia beBee Careers Full time
Help Desk Analyst

This is an excellent opportunity to develop technical skills and make a real impact within a dynamic and supportive team. As a Help Desk Analyst, you will be the first point of contact for users, offering technical advice and troubleshooting on hardware and software issues.

You will monitor and log all reported problems, liaising with suppliers and other members of the IT team to ensure timely resolutions. Your role will involve resolving client problems efficiently and ensuring users are kept updated on the status of their issues.

The position requires working in a multi-disciplined IT environment, with experience resolving problems/queries relating to PC's, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.