Head of People Experience

3 weeks ago

Melbourne, Victoria, Australia blueAPACHE Full time
About Us

At blueAPACHE, we're proud to be an Australian-owned and award-winning Managed Service Provider. Our commitment to excellence has earned us recognition as Mid-Market Partner of the Year at the ARN Innovation Awards for five consecutive years.

We're a vibrant organization with a clear vision and strong leadership. Our core values of employee and customer experience drive our decisions, and we're dedicated to building a diverse and inclusive workplace where individual talents and differences are celebrated.

Job Opportunity

We're seeking a highly skilled Head of People to join our Senior Leadership Team. As a key member of our team, you'll play a critical role in driving our people strategy and ensuring a world-class employee experience for our TeamBlue members.

Reporting to the General Manager – Experience, you'll be responsible for delivering overall governance of our HR practice and providing expert guidance to line managers on employment legislation and best practices.

Key Responsibilities
  1. Lead the People Experience Team in delivering effective, business-focused services that build capability within our people leaders.
  2. Manage a team of two People Coordinators, one onshore and one offshore, to ensure seamless support and guidance.
  3. Oversee the management and governance of our People systems, policies, and procedures to ensure optimal application.
  4. Optimize our HRIS (Rippling) and Onboarding (emborder) systems to streamline workflows and policies.
  5. Provide specialist advice on current industrial Award provisions, legislative matters, and change management processes.
  6. Manage multiple relationships with providers and government bodies, including EOR, Workcover, and employee benefit providers.
  7. Develop and implement People Experience-related plans, policies, strategies, and key projects to support our company culture pillars.
  8. Balance business performance with strategic priorities while minimizing risk.
  9. Implement modern practices around performance management, staff development, career succession planning, and staff retention.
  10. Oversee the onboarding of new team members and ongoing development of current staff.
  11. Be a culture champion and drive change that has a lasting positive impact on the business.
  12. Work in an unstructured environment, manage ambiguity, and have difficult conversations.

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