Financial Services Officer

4 days ago


Perth, Western Australia BOQ Specialist Group Full time
Job Description

The Customer Service Officer role is the first point of contact in the Branch, providing exceptional customer service to our customer network. You will identify and support customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating them on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.

Key Responsibilities
  1. Provide exceptional customer service to our customer network.
  2. Identify and support customers to explore their current and future financial needs.
  3. Undertake transaction activities for customers.
  4. Educate customers on using digital banking solutions.
  5. Conduct needs-based conversations to generate opportunities in personal banking and lending.


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