Airport Customer Service Representative

1 week ago


Sydney, New South Wales, Australia Quest Personnel Full time

**Company Overview:**

Quest Personnel is a leading staffing agency providing exceptional talent to various industries. Our mission is to connect candidates with top-notch job opportunities, ensuring a seamless and successful experience for both parties.

**Salary:** $32 per hour + Super + Shift Loading, estimated total annual salary around $67,200.

**Job Description: Airport Customer Service Representative:**

We are seeking an enthusiastic and able individual to join our team as an Airport Customer Service Representative at Ballina NSW airport.

  • Greet customers with a smile and provide excellent service at check-in.
  • Process and verify travel documents to ensure compliance.
  • Assign seats on the aircraft, prepare boarding passes, and issue baggage reclaim vouchers.
  • Ensure smooth gate boarding and passenger marshaling processes.

**Key Responsibilities:**

  • Bag Room functions: scanning and manual handling luggage.
  • Loading/unloading baggage & freight.
  • Aircraft Receipt & Dispatch.
  • Operating Ground Service Equipment on Ramp.

**Required Skills and Qualifications:**

  • Impeccable grooming and deportment.
  • High proficiency in spoken and written English.
  • Proficient computer skills.
  • Pass drug, alcohol, and audio tests (cost reimbursed after 6 months employment).
  • Capable of obtaining an ASIC card (cost reimbursed after 6 months employment).
  • Ability to work weekends, public holidays, including Christmas.
  • Ability to work any shift from 05:00 am to 11:00 pm.
  • Commit to shift lengths of 4 hours per day.
  • Available for 2 weeks' full-time training.

**Benefits:**

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop skills and expertise in customer service and ramp operations.
  • Competitive hourly rate + Super + Shift Loading.
  • Reimbursement for ASIC card and drug/alcohol testing costs after 6 months employment.


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