Warehouse Operations Manager

3 weeks ago


Springwood, Queensland, Australia ITW Full time
Job Summary

ITW is seeking a highly skilled Warehouse Supervisor to oversee planning efficiencies, direct team members, and support improvements of receiving operations through to final dispatch to achieve business goals and profit objectives.

Key Responsibilities
  • Ensure all inbound, replenishment, and outbound processes are effectively planned and managed.
  • Deliver productivity targets and within budgeted labor costs in the operational area of the warehouse.
  • Achieve order turnaround requirements.
  • Develop professional relationships with all external contacts.
  • Assist in the development and update of SOPs for warehouse tasks.
  • Monitor order turnaround statistics and make improvements in processes where required to meet required KPIs.
  • Ensure consistency in the quality of products and services provided to customers through identification of damaged or faulty stock.
  • Actively coordinate change management to drive productivity and cost efficiencies.
  • Ensure all warehouse credit returns are actioned within the month of return.
  • Work with the Distribution Center Manager to coordinate improvement initiatives.
  • Ensure goods are received and put away to maximize stock availability for customer orders.
  • Ensure replenishment is performed daily to maximize stock availability on the pick floor.
  • Maintain a positive culture throughout the operational functions within the remit and work with peers and managers to drive it through the business.
  • Understand and utilize all ITW Guiding Principles towards improving and implementing procedures.
  • Maintain Time and Attendance Register.
Requirements
  • Proven senior warehouse or supervisory experience.
  • Commitment to driving a safety and continuous improvement culture.
  • Customer service focused.
  • Strong communicator.
  • Demonstrated influencing skills.
  • A 'natural' 80/20 leader – prioritize and focus, make tough calls, drive simplicity.
  • Fit with ITW Culture & Values.


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