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Night Leadership Opportunity

2 weeks ago

Adelaide, South Australia beBeeLeadership Full time $80,000 - $100,000

At Pullman Adelaide, we offer an exceptional opportunity for a skilled professional to lead our night team and ensure seamless operations.

Key Responsibilities:
  • Oversee hotel operations during overnight shifts as Duty Manager
  • Manage late arrivals, early departures, and guest inquiries with professionalism
  • Ensure safety, security, and emergency procedures are followed
  • Conduct nightly audits and prepare operational reports
  • Support and lead the night team to maintain premium service standards
  • Resolve guest issues promptly, ensuring a seamless experience
  • Monitor cleanliness and presentation of public areas overnight
  • Liaise with other departments to ensure continuity across shift
Requirements:
  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team
  • Impeccable attention to detail and a proactive approach to problem-solving
  • Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
  • Previous experience in Night Audit and/or Front Office Supervisor roles preferred
  • High level of computer literacy; Excel and Opera Cloud experience highly regarded
  • Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people