Northern Australia Account Manager
3 weeks ago
Company Overview:
Sea Swift is a leading shipping company in Northern Australia, offering a comprehensive marine transport network that connects customers to the world.
Job Summary:
We are seeking an experienced Account Manager to join our team. The successful candidate will have 3-5 years' experience in account management and will be responsible for managing customer relationships and ensuring efficient logistical solutions.
About the Role:
This is a challenging and rewarding role that requires strong communication and negotiation skills, as well as the ability to work independently and collaboratively as part of a dynamic team. As the key contact person for your territory, you will be responsible for lead point of contact for all customer account management matters, continually liaising with operational and marine teams to ensure cargo care processes and operational procedures are maintained, and planning and scheduling freight coordination efficiently.
Responsibilities:
- Lead point of contact for all customer account management matters;
- Continually liaise with operational and marine teams (Qld, NT and remote) to ensure cargo care processes and operational procedures are maintained to deliver logistical solutions with efficiencies and to meet customer requirements and contracts;
- Efficiently plan and schedule freight coordination;
- You will have great communication skills, working with different stakeholders to ensure on time and accurate delivery of freight across a variety of project requirements;
- Negotiate contracts and close agreements, prepare quotes and project solutions;
- Foster and maintain strong relationships with key accounts and customer stakeholders, collaborate with key stakeholders and grow opportunities within territory;
- Organised by nature, with an eye for detail and process;
- Develop new business with existing clients and/or identify areas of improvement to enhance freight solutions;
- Achieve targets and standards that support the attainment of the Business;
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts, monthly KPI);
- Prepare reports on account status and CRM up to date;
- Assist with challenging client requests, investigate, analyse and interpret information in regards to claims and credits.
Requirements:
- Sound knowledge of Microsoft office, Salesforce and general computer skills;
- Demonstrated experience and key strength with customer service interface;
- Strong analytical problem-solving skills with high degree of initiative and flexibility;
- Exceptional verbal and written communication and negotiation skills;
- Ability to collect, track, and analyse large amounts of data;
- Well-developed customer service skills;
- Strong safety and quality mindset and track record of driving improved performance;
- High level of accuracy and attention to detail;
- Accustomed to working in a dynamic and industrial environment with the energy, agility and capability to achieve and deliver solution based outcomes;
- Understanding of Occupational Health, Safety & Environmental principles.
Benefits:
As a valued member of our team, you will receive a competitive salary package, including a base salary of approximately $80,000 - $110,000 per annum, depending on experience, plus superannuation and other benefits.
About Sea Swift:
Sea Swift is committed to providing a safe and healthy work environment and has a zero tolerance policy towards drugs and alcohol in the workplace. All new employees will be required to undergo a pre-employment screening prior to commencing employment.
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