Aftermarket Parts and Service Specialist
5 days ago
Sandvik Group is a leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. We have approximately 44,000 employees in more than 150 countries and conduct business in a sustainable and responsible manner.
Company Overview
We always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. We care about others and build relationships based on honesty, respect and trust.
Your Key Responsibilities
- Developing, maintaining and growing the allocated customer account relationships through an effective account management process.
- Identifying aftermarket issues and opportunities and acting as liaison with customer through to completion.
- Developing sales opportunities for all aftermarket products for all Sandvik product lines.
- Maintaining CMMS accuracy and compliance.
- Ensuring accounts are in compliance with terms and conditions of sale.
- Providing support and assistance following up outstanding debtors.
- Liaising between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner.
- Predictive parts forecasting through analyzing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation.
What We Offer
Fully maintained Tool of trade vehicle
25% Sales Incentive Plan bonus scheme
Flexible work arrangements and Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families.
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