Gaming Services Specialist

1 week ago

Browns Plains, Queensland, Australia Greenbank Services Club Full time
Company Overview

Greenbank Services Club is a leading entertainment venue in SEQ, boasting a 300-machine gaming floor, Gardens Café, Eats On Anzac restaurant, multiple function rooms & bars, and a fully supervised Kids Club Room. We pride ourselves on partnering with 5-star customer service to deliver a customized experience to our members and guests.

Job Description

We are seeking a skilled Gaming Services Specialist to join our team, providing exceptional customer service and support on night shifts and weekend shifts. As a key member of our gaming team, you will be responsible for creating an unforgettable experience for our patrons.

Key Responsibilities:
  • Provide prompt and friendly customer-focused advice and assistance on machine or loyalty systems
  • Communicate effectively and take food/drink orders
  • Handle all cash and gaming transactions efficiently, ensuring the security of cash and privacy of members' information
  • Offer prompt and friendly beverage service to members and guests
  • Deliver efficient customer service to members and guests
  • Promote Club events and provide essential information to all patrons
  • Clean and maintain a clean and tidy work area
  • Perform cashier duties, including Keno services and cash payouts
Required Skills and Qualifications

To succeed in this role, you must have:

  • Experience or knowledge of Electronic Gaming Machines
  • Knowledge of RSG legislative requirements
  • A proven ability to deal with diverse demographics
  • The ability to improve communications and form strong customer relations
  • Effective time management and organizational skills
  • Immaculate personal presentation and service
Requirements and Qualifications

Successful candidates must possess:

  • Previous experience (minimum 2 years) in a similar role
  • A Responsible Service of Alcohol certificate (can acquire after employment)
  • A Responsible Service of Gaming certificate (can acquire after employment)
  • Compliance with the current vaccine mandate as directed by Queensland Health
  • Working rights in Australia
About You

We seek individuals with a passion for delivering excellent customer service and building long-term relationships with customers. A previous background in hospitality or customer-related industries is advantageous.

Our ideal candidate has impeccable grooming, presentation, and communication skills, with the ability to work both independently and as part of a team environment.

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