Travel Expert and MICE Project Coordinator
3 days ago
We are seeking a skilled Travel Expert and MICE Project Coordinator to join our team at Flight Centre Travel Group.
About the OpportunityThe Travel Expert and MICE Project Coordinator will be responsible for providing exceptional customer service, managing group travel requirements, and coordinating complex logistics. As a key member of our team, you will work closely with clients to understand their needs and develop tailored solutions to meet their expectations.
In this role, you will assist in the budgeting and execution of business travel arrangements, including air, car, hotel, and ground transportation reservations. You will also maintain accurate records, follow company procedures, and adhere to high standards of professionalism.
Key Responsibilities:- Manage group or fully independent travel requirements for corporate clients, universities, and special interest groups.
- Develop and implement travel plans that meet client objectives and exceed their expectations.
- Assist in the budgeting and execution of professional and accurate business travel arrangements.
- Maintain accurate records and follow company procedures.
- Communicate effectively with clients, colleagues, and stakeholders to ensure seamless project delivery.
- Expertise in corporate travel product knowledge and ability to deliver exceptional customer service.
- Proficiency in Microsoft Office, specifically Excel, and experience with GDS systems, such as SABRE.
- Previous experience in customer-facing roles and group travel/MICE coordination (3 years preferred).
- Ability to multitask, manage multiple projects simultaneously, and meet deadlines.
- Strong communication, problem-solving, and adaptability skills.
- Competitive salary range: $90,000 - $110,000 per annum (OTE) + superannuation.
- Ongoing training and professional development opportunities.
- Global career progression pathway within the travel and events team.
- Fun and inclusive work environment.
- Travel discounts and in-house financial services.
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