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Bus Passenger Experience Coordinator
2 weeks ago
Bus Passenger Experience Officer
We are seeking highly motivated individuals to provide exceptional customer service and support across all our bus services.
About the Position:
- Deliver outstanding customer service and assistance to bus passengers
- Supply accurate and timely information on bus schedules, fares, and routes
- Contribute to a safe travel environment by being present on buses and at bus stops
- Develop and maintain relationships with local communities to promote our bus services
- Collaborate with stakeholders to improve the overall passenger experience
- Assist passengers and drivers to ensure a smooth and enjoyable journey
- Undertake additional responsibilities as required
Essential Skills:
- A genuine passion for delivering excellent customer service
- Strong communication skills to interact with diverse passengers
- Ability to remain composed and respond effectively in challenging situations
- Conflict resolution skills and the ability to resolve disputes fairly and efficiently
- Capacity to think critically and solve complex problems quickly
- Contribute to a positive work environment through teamwork and collaboration
- Ability to make informed decisions based on established procedures and laws
- A valid driver's license is mandatory
Job Summary:
Becoming a vital part of our team and contributing to enhanced passenger experiences If you're enthusiastic about making a difference, we'd be delighted to hear from you.
