Rostering and Scheduling Coordinator

2 months ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Rostering & Scheduling Coordinator

We are seeking a highly motivated and organized Rostering & Scheduling Coordinator to join our team at Real Time Australia. As a key member of our Technical Support team, you will be responsible for managing the queue of incident cases raised by local customers and directing them to the appropriate SMEs.

Key Responsibilities:
  • Assignment of incidents or cases to the support organization
  • Workforce scheduling of support teams
Requirements:
  • Has worked in a similar capacity within a Customer Service or Customer/IT Support environment
  • Previous experience working with Resource Automation systems or softwares
  • Familiarity with Rostering, Scheduling or Dispatch toolsets
  • Demonstrated knowledge of technical systems & environments
  • Experience with ITSM platforms would be an advantage (e.g Servicenow, Salesforce, Jira etc.)
  • Must be a multi-tasker with strong prioritization & negotiation skills
  • Strong English communication skills
What We Offer:
  • An exciting & innovative tech culture
  • State of the art facilities
  • A very supportive environment
  • A flexible WFH/Hybrid setup
  • The opportunity to learn from Industry experts

Please note that all candidates must be local to AU and will need to be Perm Residents or Citizens.

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