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Customer Service Team Member

2 weeks ago

Mount Gambier, South Australia PFD Food Services Full time

PFD Food Services is a leading provider of food and service solutions to the hospitality industry.

Our Mission

We strive to deliver exceptional customer experiences through our team's dedication, expertise, and passion for excellence.

As a Customer Service Representative with PFD, you will be at the forefront of our customer-centric approach, building strong relationships with clients and driving business growth.

About the Role

This part-time opportunity requires 20 hours of work per week, offering flexible scheduling to accommodate your needs.

You will enjoy various benefits, including discounted services and products, employee education assistance, and opportunities for professional development.

The ideal candidate will possess excellent communication and organisational skills, with experience in call centres, preferably in the food service industry. Proficiency in computer applications, including Microsoft Office, is also essential.

  • Be the primary point of contact for customers, providing timely and effective support.
  • Maintain high-quality relationships with clients, processing orders and inquiries efficiently.
  • Perform administrative tasks as required, supporting the team in delivering exceptional results.

To succeed in this role, you must demonstrate:

  • Excellent communication and organisational skills, including telephone manner.
  • Previous call centre experience, preferably in the food service industry.
  • Strong computer skills, including proficiency in Word and Excel.
  • Ability to work under pressure in a dynamic team environment.