Enterprise Customer Success Manager, High-Performance Teams

1 week ago


Sydney, New South Wales, Australia Culture Amp Full time

Transform Employee Experience

Culture Amp is the leading employee experience platform empowering organizations to drive performance management, develop high-performing teams, and create a better world of work. With a comprehensive employee dataset and people science, we enable companies like Canva, Asana, and Nasdaq to revolutionize employee engagement.

Your Role: As a Senior Customer Success Manager, you will partner with mid-market customers (200-1000 employees) to advance their employee feedback and performance strategy. You will work closely with Account Managers, Renewals Managers, and the Support team to ensure customer success.

Key Responsibilities:

  • Meeting with CPOs, Heads of People, and CEOs for strategic customer conversations.
  • Enabling customers to use the platform and leveraging domain expertise in people and culture.
  • Managing a large book of business and driving effective conversations to help customers achieve success.
  • Partnering with Account Managers and Renewals Managers to secure renewals and expansions.
  • Nurturing and tracking renewal success and customer value in the CRM.

Benefits and Perks:

  • A competitive salary of $120,000 - $150,000 per year, depending on location and experience.
  • A comprehensive benefits package including medical insurance, parental leave, and social impact days.
  • Access to world-class CS tools, flexible working arrangements, and opportunities for professional growth.
  • A supportive and inclusive company culture with a strong commitment to diversity, equity, and inclusion.

About Culture Amp: We are a fast-growing organization with offices in the US, UK, Germany, and Australia. Our mission is to make a better world of work by empowering employees to thrive. If you're passionate about customer success and want to join a dynamic team, apply today



  • Sydney, New South Wales, Australia HealthEngine Full time

    **About Us:**Healthengine is a leading healthcare marketplace in Australia, connecting patients with primary care providers through our innovative technology. We are committed to improving access to healthcare and strive to make a lasting impact on the industry.**Job Summary:**We are seeking an experienced Senior Enterprise Sales and Customer Success Leader...


  • Sydney, New South Wales, Australia Canva Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to lead our Enterprise Admin Support Team. This is a unique opportunity to drive exceptional service delivery to Enterprise Admins, while fostering a positive and collaborative work environment.As a player-coach leader, you will be responsible for managing and resolving...


  • Sydney, New South Wales, Australia Performance Full time

    Unlock Your Potential as a Digital Performance Team LeadAre you ready to take your career to the next level and lead a high-performing team in digital media operations?We're looking for an exceptional Digital Performance Team Lead to join our team at GroupM Nexus, a global leader in media performance. As a key member of our team, you will play a critical...


  • Sydney, New South Wales, Australia Performance Full time

    About the RoleWe are seeking a highly skilled Digital Performance Team Lead to join our team in Brisbane, Sydney, Melbourne, and Adelaide. As a key member of our organisation, you will play a crucial role in driving innovation, effectiveness, and efficiency across our departments.Job DescriptionThe successful candidate will be responsible for supervising...

  • Performance Manager

    4 weeks ago


    Sydney, New South Wales, Australia Performance Full time

    About PerformanceAt Performance, we're looking for a skilled Performance Manager to join our team. This role will focus on Advanced TV programmatic buying across GroupM. As a Performance Manager, you'll be responsible for delivering success across all facets of the business. You'll be highly skilled in every aspect of biddable media, accountable for managing...


  • Sydney, New South Wales, Australia Performance Full time

    Role OverviewWe are seeking a highly skilled Digital Performance Operations Manager to join our team. In this role, you will be responsible for supervising elements of team workload, providing implementation and campaign management for key clients, and driving effectiveness and efficiency gains across the department.About GroupM NexusGroupM Nexus is the...


  • Sydney, New South Wales, Australia Reward Gateway Full time

    Job Title: Enterprise Client Success ManagerJob Summary: We are seeking an experienced Enterprise Client Success Manager to join our team at Reward Gateway. As a key member of our client success team, you will be responsible for delivering a premier service to our clients, helping them to raise awareness and engage their employees in their benefit...


  • Sydney, New South Wales, Australia Reward Gateway Full time

    This is a key role at Reward Gateway where you will be responsible for delivering a premier service to our Enterprise clients. Your mission will be to help clients raise awareness and engage their employees in their benefit offering, and showcase all the products that Reward Gateway can offer to improve adoption and employee engagement.**Your role in our...


  • Sydney, New South Wales, Australia Reward Gateway Full time

    About the RoleThis is a key position within Reward Gateway, where you will be responsible for delivering a premier service to our Enterprise clients. Your goal will be to help clients raise awareness and engage their employees in their benefit offering, showcasing all the products that Reward Gateway can offer to improve adoption and employee engagement.Your...


  • Sydney, New South Wales, Australia Reward Gateway Full time

    About the RoleThis is a key position within Reward Gateway, where you will be responsible for delivering a premier service to our Enterprise clients. Your primary goal will be to help clients raise awareness and engage their employees in their benefit offering, showcasing all the products that Reward Gateway can offer to improve adoption and employee...


  • Sydney, New South Wales, Australia Performance Full time

    Unlock Your PotentialAs a Performance Strategist at Wavemaker, you will play a crucial role in delivering unrivalled advantage to our clients, stakeholders, and people.We are the world's leading global media performance organisation that unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and...


  • Sydney, New South Wales, Australia Confluent, Inc Full time

    Customer Success in a Rapidly Evolving LandscapeWe are seeking an exceptional Enterprise Data Architect to join our team as a Senior Customer Success Technical Architect at Confluent, Inc.About the RoleIn this pivotal position, you will serve as the primary technical champion for our enterprise customers, providing expert guidance and support to ensure their...


  • Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking a Strategic Customer Success Lead to join our team at Atlassian. As a trusted advisor, you will work closely with C-suite and executive-level customers to ensure they realize maximum value from our platform.Key ResponsibilitiesDevelop Trusted Advisor Relationships: Foster long-term partnerships with high-value customers,...


  • Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    SS&C Blue Prism is seeking a seasoned Customer Success Manager to drive customer outcomes and promote a customer-centric organization.Job OverviewThis role involves elevating the customer experience within SS&C Blue Prism's strategic accounts, ensuring customers derive maximum business benefit from their Digital Workforce by mobilizing services and resources...


  • Sydney, New South Wales, Australia Performance Full time

    About PerformanceAt Performance, we're dedicated to delivering unrivalled advantage to our clients, stakeholders, and people. Our mission is to place transformative technology at the centre of human experiences, connecting our technology, talent, and thinking.Role OverviewWe're seeking a highly skilled Performance Manager to join our programmatic buying unit...


  • Sydney, New South Wales, Australia Performance Full time

    Unlock your potential in a high-performance environment with GroupM Nexus.We are seeking an exceptional Senior TV Media Manager to join our team, focusing on Advanced TV across GroupM. As a key member of our programmatic buying unit, you will drive success across all facets of the business.The ideal candidate will possess highly developed skills in every...


  • Sydney, New South Wales, Australia Canva Full time

    Unlock Exceptional Enterprise SupportAs a seasoned leader in customer support, you will drive engagement and alignment within our APJ region. This is not a standard team management position – it demands a dynamic, player-coach leader who can seamlessly balance expert case management with strategic team development and leadership.Our Service Operations team...


  • Sydney, New South Wales, Australia Performance Full time

    We are seeking a highly skilled Programmatic Performance Expert to join our team at GroupM Nexus. As a key member of our performance organisation, you will be responsible for delivering exceptional results and driving business growth.Based in Brisbane, Sydney, Melbourne, or Adelaide, this is an exciting opportunity to work with a world-leading media...


  • Sydney, New South Wales, Australia Performance Full time

    Job OverviewWe are seeking a highly skilled Digital Performance Leadership Role to join our team in Brisbane, Sydney, Melbourne, or Adelaide. This Account Growth Manager Position plays a vital role in driving client success and implementing effective campaign management strategies.Company OverviewOur company is the world's leading global media performance...


  • Sydney, New South Wales, Australia Reward Gateway Full time

    Job Title: Enterprise Client Success ManagerAbout the Role:As an Enterprise Client Success Manager at Reward Gateway, you will play a key role in managing and maintaining a large database of customer information.Key Responsibilities:Update customer records with accurate and up-to-date informationCollaborate with the sales team to identify new business...