Enterprise Customer Success Manager, High-Performance Teams
1 week ago
Transform Employee Experience
Culture Amp is the leading employee experience platform empowering organizations to drive performance management, develop high-performing teams, and create a better world of work. With a comprehensive employee dataset and people science, we enable companies like Canva, Asana, and Nasdaq to revolutionize employee engagement.
Your Role: As a Senior Customer Success Manager, you will partner with mid-market customers (200-1000 employees) to advance their employee feedback and performance strategy. You will work closely with Account Managers, Renewals Managers, and the Support team to ensure customer success.
Key Responsibilities:
- Meeting with CPOs, Heads of People, and CEOs for strategic customer conversations.
- Enabling customers to use the platform and leveraging domain expertise in people and culture.
- Managing a large book of business and driving effective conversations to help customers achieve success.
- Partnering with Account Managers and Renewals Managers to secure renewals and expansions.
- Nurturing and tracking renewal success and customer value in the CRM.
Benefits and Perks:
- A competitive salary of $120,000 - $150,000 per year, depending on location and experience.
- A comprehensive benefits package including medical insurance, parental leave, and social impact days.
- Access to world-class CS tools, flexible working arrangements, and opportunities for professional growth.
- A supportive and inclusive company culture with a strong commitment to diversity, equity, and inclusion.
About Culture Amp: We are a fast-growing organization with offices in the US, UK, Germany, and Australia. Our mission is to make a better world of work by empowering employees to thrive. If you're passionate about customer success and want to join a dynamic team, apply today
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