Customer Service Agent
2 days ago
Oceania Ground Force, an Australian-owned Ground Handling Services Company, is committed to delivering exceptional services to leading airlines. We operate with a team of over 500 employees across Australia and the Pacific, utilizing cutting-edge technology and equipment to ensure top-notch service quality.
The role of Check-In Crew Member at Oceania Ground Force presents a unique opportunity for you to be at the forefront of providing unforgettable customer experiences. You will play a pivotal role in ensuring smooth travel procedures for airline passengers, from greeting customers warmly to managing baggage and assisting with gate boarding.
About the Role- Process and verify travel documents accurately.
- Assign seats and issue boarding passes and baggage reclaim vouchers efficiently.
- Assist with gate boarding procedures, ensuring seamless transitions for passengers.
- Marshal passengers and manage disruptions as needed, demonstrating a proactive approach to safety.
We value your growth and well-being, providing:
- A competitive hourly rate of $26.10, exclusive of shift penalties and superannuation.
- 11.5% Superannuation contributions to secure your financial future.
- Shift penalties for early morning, evening, and overnight shifts, acknowledging the importance of your time.
- Additional pay for weekend work, reflecting our appreciation for your commitment.
- Company-provided uniform, ensuring you present professionally on the job.
- Comprehensive paid training and enrollment in a Cert III course, empowering you with new skills.
- Fatigue management strategies, prioritizing your health and safety.
- Rosters published two weeks in advance, allowing for a balanced work-life schedule.
- Opportunities for internal promotions and secondments, fostering career advancement.
- A supportive Employee Assistance Program, providing a confidential network for support.
To excel in this role, you'll need:
- Safety Awareness: Demonstrate a proactive approach to safety, adhering to all protocols and standards.
- Attention to Detail: Maintain high accuracy in tasks, upholding our service standards.
- Team Collaboration: Work effectively within a team, showcasing strong interpersonal skills.
- Punctuality and Reliability: Show reliability and punctuality, committing to scheduled shifts.
- Adaptability: Adapt to changing priorities and conditions in a dynamic airport environment.
- Cultural Sensitivity: Treat everyone with dignity and respect, creating a welcoming atmosphere.
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