Care Coordinator for Aged and Disability Clients

1 day ago


Gosford, New South Wales, Australia Right at Home Gosford Full time

Job Title: Care Coordinator for Aged and Disability Clients

Location: Erina, Australia

Salary: $65,000 - $80,000 per annum

The Client Services Scheduler role at Right at Home Gosford is a challenging and rewarding opportunity to make a real difference in the lives of our aged and disability clients. As a Care Coordinator, you will be responsible for coordinating the rostering of care, scheduling carers, and maintaining related systems and processes.

This role involves managing inside sales enquiries, developing relationships with clients and their families, and ensuring all client contact is managed in an empathetic, friendly, and patient manner. You will also provide client and family education on the nature of services available and the effect and benefit of the care plan.

Key Responsibilities:

  • Dealing with a range of aged clients and adults living with a disability and their families on a daily basis, to handle information requests, feedback, and general enquiries
  • Serving as a liaison between referral sources, families, carers, and care managers
  • Ensuring all client contact is managed in an empathetic, friendly, and patient manner to quickly build rapport, trust, and confidence in Right at Home
  • Providing client and family education on the nature of services available and the effect and benefit of the care plan
  • Implementing and maintaining relevant operating systems for caregivers, nurses, and other care professionals
  • Maintaining records and documentation in accordance with quality standards frameworks and organisational policies and procedures

Qualifications:

  • Strong organisational, problem-solving, and time-management skills
  • Highly developed verbal and written communication skills
  • Excellent computing skills
  • Current or willing to obtain Australian National Police Check and Working with Children Check
  • Current or willing to obtain First Aid and CPR certificate
  • Full Driver's license and your own reliable, registered vehicle
  • Smart mobile phone
  • The right to work in Australia

Preferred Skills:

  • A sound understanding of the Aged Care and Disability systems
  • Demonstrated experience supporting staff

What We Offer:

  • A flexible and inclusive environment committed to work-life balance
  • Employee benefits program and competitive salary package
  • Opportunities for training and development


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