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Sales and Product Recovery Expert

1 week ago

Canberra, ACT, Australia IKEA Full time
About Us

IKEA is committed to creating a positive impact on people, society, and the planet. We believe in equality, diversity, and inclusion, and we strive to create a great place to work for all our co-workers.

Job Description

The Sales and Product Recovery Expert will be responsible for improving the product recovery department through repackaging, spare part management, assembly, and active selling both in online and offline channels. This role requires excellent leadership skills, as you will need to collaborate with key stakeholders to optimise product flow, sales, and communication channels.

Responsibilities
  1. Improve the product recovery department through repackaging, spare part management, assembly, and active selling both in online and offline channels.
  2. Collaborate with key stakeholders to optimise product flow, sales, and communication channels, while training co-workers on recovery operations, sharing best practices and ways of working.
  3. Foster a culture of sustainability and circularity within the team, promoting eco-friendly practices and reducing waste.
Requirements
  1. A strong leader who inspires and supports teams through effective communication, coaching, and collaboration to achieve success.
  2. A highly organised and analytical thinker with the ability to manage multiple tasks, identify priorities and continuously drive improvements in the Product Quality & Recovery process.
  3. Well-versed in the product range, including service products, and possess strong knowledge of store operations, sales steering, pricing, and range presentation to drive optimal performance.
  4. An effective communicator, able to engage key stakeholders in the business and influence effectively to drive impact.