Financial Assistance Advisor

2 weeks ago

Sydney, New South Wales, Australia beBeeHarship Full time $80,000 - $100,000

Job Overview

We are seeking a skilled professional to fill the role of Financial Assistance Specialist. This position involves providing expert advice and support to customers in need of financial assistance.

The ideal candidate will have strong communication and interpersonal skills, with the ability to build rapport with customers and provide tailored solutions to their financial challenges.

Responsibilities:

  • Providing hardship management and customer engagement services
  • Assessing customer needs and developing bespoke solutions to help them manage payments and monitor agreements
  • Liaising with customers regularly to monitor and adapt to changing circumstances
  • Staying up-to-date with relevant legislation and best practices in personal insolvency and hardship management

Requirements:

  • Previous experience in collections or hardship management within the banking and financial services industry
  • Strong customer focus and passion for delivering quality outcomes
  • Solid writing and communication skills
  • Able to build strong relationships with customers
  • CAN-do attitude with a positive outlook

Benefits:

  • Attractive salary with bonus structure
  • Opportunity to work in a dynamic and growth-oriented environment
  • Chance to develop skills and expertise in a specialized field

Job Details:

  • Full-time employment
  • Mid-senior level
  • Customer Service job function
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