Leadership Position for Commercial Credit Expert

1 week ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About Us

At Australia and New Zealand Banking Group Limited (ANZ), we strive to improve the financial wellbeing and sustainability of our millions of customers.

We're driven by a common goal: to shape a world where people and communities thrive.

About the Role

In this Team Leader position, you'll play a key role in leading a team of bankers to deliver excellent outcomes for customers across the functions that sit within the National Business Centre, including Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery teams.

The successful candidate will be responsible for ensuring a well-managed, compliant business and an engaged workforce to deliver on Commercial strategy.

What You Will Do

  • Drive overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
  • Reduce customer & product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital.
  • Improve outstanding customer experience and outcomes measured through Net Promotor Score improvement.
  • Enhance team productivity to ensure efficient & proactive management of customers through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities.
  • Ensure overall accountability for having a well-managed business relating to operational risk and credit risk.
  • Establish a coaching culture where bankers and leaders develop deep credit expertise and reach their full potential.
  • Foster strong relationships, influence, and collaborate with internal stakeholders to solve complex problems.
  • Deliver exceptional customer responsiveness through effective operational management of the business.

Your Skills and Qualifications

  • Credit Assessment and Management: Assessing, advising, monitoring, and approving a customer's credit worthiness and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and judgement.
  • Commercial acumen: Taking a big picture view of the organisation, market, external and internal pressures, and identifying actions or strategies to drive efficiency and create long-term value.
  • Coaching: Helping people move from where they are to where they want to be through effective coaching techniques and strategies.
  • Stakeholder management: Identifying, understanding, and anticipating the needs of those who can affect or be affected by your work to gain commitment.
  • Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
  • Problem solving: Identifying and critically evaluating problems, interconnections, and patterns across a broader system to find and implement solutions.
  • Influencing: Gaining the commitment of others through a range of techniques.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services.
  • Strategy Development: Creating a purpose, mission, and/or plan to achieve long-term goals and objectives.

Your Salary Range

This is a permanent full-time position with a salary range between $120,000 - $180,000 AUD, depending on experience, plus superannuation and benefits. Based on the location, Collins Street, Melbourne VIC, the estimated annual salary would be around $150,000 AUD.

What ANZ Offers

We offer a diverse and inclusive workplace with flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ.

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