Premium Store Lead

For over four decades, King Living has been pioneering quality Australian design that continuously pushes the boundaries of what furniture can achieve. Our furniture is designed to adapt to our changing lives and last for generations by combining innovative techniques with traditional handcrafted methods.

Our company has expanded from a homegrown business into a global brand, operating in Australia, New Zealand, the United Kingdom, Canada, the USA, Singapore, Malaysia, China, and Thailand. At King Living, we are dedicated to creating simplicity and balance in both our living spaces and work environment, taking pride in our past accomplishments while being thrilled by the possibilities of the future.

The Opportunity

We are seeking an experienced Showroom Manager to lead, mentor, and motivate our team in Chatswood. As one of our ambassadors, you will be personable, positive, dynamic, proactive, and easily engage with your team and customers, building strong relationships to deliver exceptional customer experiences.

In this key role, you will actively lead the team from the front to achieve sales targets, ensure the smooth running of the showroom, people, and stock management. Your success will come from your ability to build a collaborative team who are passionate about our products, show their flair for design, and provide customized solutions to suit each customer's needs through ongoing product training and knowledge.

This is a full-time role requiring weekend availability.

The Role:

• Maintain and support daily operations according to King Living standards, following policies and procedures including WHS.
• Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions.
• Develop the store's sales operations to optimize turnover, present the store and our product to the highest standard, and provide outstanding customer service.
• Effectively manage the sales team to achieve business goals, facilitate ongoing product and sales training, and build a strong collaborative culture.
• Complete showroom rosters three months in advance, considering employee availability and leave requirements, as well as rostering high performers at peak periods, and communicate to all showroom employees.
• Liaise and help facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team.
• Establish and build customer relationships and manage and resolve customer complaints as required.
• Ensure all marketing material is set up in line with Marketing and Brand requirements, including window decals and POS, and be aware of competitor product offerings and promotions.

About You:

To be successful, you will be confident with customers, experienced and focused in leading/supporting and managing a team, driven to achieve, great with training and product knowledge, and a fantastic salesperson.

• Previous experience in a similar role managing a premium brand.
• You are customer-obsessed.
• Strong mentoring and coaching leadership style to promote, motivate, and build a cohesive team culture.
• Demonstrated leadership in organizing and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems.
• Ability to understand store operations and effectively run an operational store.
• High attention to detail and able to problem-solve, negotiate, and influence to resolve issues and think on your feet to deliver the best outcome to your team and customers.
• Experience working with textiles, furniture design, or interior design is advantageous.
• A team player who is flexible and adaptable to assist the greater team when required.
• Results-focused with a mindset to continuously improve operations and keep up to date with the latest trends, driving targets, and developing your team to meet set campaigns.
• Confident communication skills, both written and verbal, with excellent professional presentation.
• Intermediate ability in computer skills, including the Microsoft Office suite.

Our Values

Passion, Integrity, Collaboration, Innovation – these values unite us, inspire us, and set us apart. They're not just words; they're the heartbeat of King Living, pushing us to be our best.

King Living Benefits and Our Offer to You

• Career development and ongoing product training.
• Supportive and friendly team environment with a true family feel.
• Generous employee, family, and friends' product discounts.
• Opportunity to earn a team-based commission (uncapped) as well as individual and showroom bonuses.
• Paid parental leave.
• Australian-owned company with a growing global footprint.
• EAP to support your ongoing health and wellbeing.