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Senior Customer Success Manager

2 months ago

Melbourne, Victoria, Australia Publicis Groupe Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Publicis Groupe. As a key member of our APJ retail partnerships team, you will be responsible for driving performance and sales support for our retailer partnerships.

Key Responsibilities
  • Provide world-class service to our retail partners, managing day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
  • Present the platform through succinct and efficient demos as and when required.
  • Develop and implement commercial strategies to ensure success for both parties.
  • Prepare and present monthly performance reviews for individual clients, reporting on key performance metrics and recommending future strategies to enhance ROI.
  • Support the build of all material creation campaign completion, bespoke presentations, and marketing materials.
  • Support suppliers with campaign setup and optimization recommendations.
  • Monitor overall campaign performance, providing recommendations as needed.
  • Inform our retailer of their campaign status each month, gathering approvals from Business Lead and/or client on optimizations and improvements.
Requirements
  • Strong retail media, e-commerce, and digital knowledge.
  • Previous experience within CPG brands/retailers.
  • Sales experience, including pitching and closing projects.
  • Confident in presenting to both small and large audiences.
  • Extended experience of client-facing account/client management experience.
  • Experience with dealing with senior stakeholders in an organization.
  • Experience in using Domo is desirable.