Customer Service Consultant

6 days ago


Sunshine Coast Regional District, Australia Destiny Rescue Australia Full time

We're seeking a Customer Service Consultant to join our team at Auto & General. As a key member of our customer service team, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.

Job Description:

The primary responsibility of this role is to handle phone interactions with existing customers, providing them with the highest quality of service throughout their customer journey.

  • Main Responsibilities:
  • Deliver excellent customer service and manage customer concerns
  • Address and resolve complaints with empathy and efficiency
  • Support customers in vulnerable situations with care and understanding
  • Promote our brand through outstanding service

About Us:

Auto & General is Australia's fastest-growing major Motor and Home insurer, providing insurance products and solutions to safeguard a brighter future for our customers and community.



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