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Customer Banking Specialist

2 months ago

Hurstville, Australia CommBank Full time

About the Role

We are seeking a highly skilled and experienced Customer Banking Specialist to join our team at CommBank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities

  • Develop in-depth relationships with customers to understand their financial needs and provide tailored solutions.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Provide education and guidance on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.

Requirements

  • Proven experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and ability to articulate financial terms in a clear and concise manner.
  • Ability to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything you do.
  • Capacity to work in a fast-paced, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • Genuine interest in building a career with CommBank and improving the financial well-being and lives of our customers.

What We Offer

As a Customer Banking Specialist at CommBank, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.

Indigenous Employment Opportunities

We are committed to creating a diverse and inclusive workplace that values and supports the contributions of Aboriginal and/or Torres Strait Islander Peoples. We encourage applications from Indigenous candidates and offer a range of initiatives to support their career development and success.