Luxury Client Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia Burberry Limited Full time
Job Overview

Burberry Limited seeks an ambitious Luxury Client Relationship Manager to join its team in Melbourne, Australia. This is a challenging role that requires strong interpersonal skills and a passion for delivering exceptional customer experiences.

About the Role

The successful candidate will be responsible for building meaningful relationships with new and existing clients, providing personalized service, and driving commercial success. Reporting to the store management, this individual will inspire clients by conveying their passion for luxury products and Burberry's brand values.

Responsibilities
  • Meet and exceed individual and store sales targets while ensuring a high level of knowledge in product, fashion, and styling.
  • Provide a luxury service, engage with clients through storytelling, and demonstrate expertise in client engagement and sales.
  • Foster a positive work climate, contribute to daily store operations, and maintain high luxury standards in both front and back of house.
  • Capture new luxury clients, grow the individual and store client book, and drive retention of clients through regular follow-up and after-sales services.
Requirements

To succeed in this role, you should have:

  • A proven track record in delivering sales and exceeding targets.
  • Previous experience in clienteling or a related field.
  • A strong interest in fashion, art, and culture.
  • Strong product knowledge and understanding of retail operations.
  • Experience working as part of a team and excellent communication skills.
  • Fluency in English and proficiency in local language desirable.
What We Offer

We offer a competitive salary estimated to be around AU$60,000 - AU$80,000 per year, based on your location and experience. As a member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.
How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.

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