Technical Service Specialist

2 weeks ago

Hume, Australia Cdc Data Centres Full time

Company Overview:

CDC Data Centres stands as Australia's premier operator of secure, sovereign, and state-of-the-art data centre facilities.

With our headquarters in Canberra and multiple sites across ACT, NSW, VIC, and New Zealand, CDC's diverse operations deliver secure configurations that cater to co-location, containerized, and hyperscale computing environments, all interconnected through high-speed carrier-grade networks.

At CDC, we are dedicated to fostering an inclusive workplace that champions and appreciates diversity. We recognize that the unique experiences of each individual enable us to provide significant benefits to our employees, clients, and communities. Our goal is to attract, retain, and develop the finest data centre team in the world.

Our team members are committed, diligent, and detail-oriented in their support of our clients. Together, we shape the landscape to meet the security, reliability, connectivity, and sustainability demands of today and the future.

Role Overview:

This position involves supporting a diverse team responsible for the upkeep, repair, and incident management of essential services and systems, including Electrical, Mechanical, and Fire systems. As a Service Technician, you will be the initial responder to alerts and alarms, assess their severity, prioritize rectification efforts, and determine if escalation to third-party contractors is necessary.

You will conduct proactive inspections to ensure all critical infrastructure operates as intended and identify any potential risks to the infrastructure and facilities. The team also monitors all contractors performing critical tasks, ensuring strict compliance with established processes and procedures.

Key Responsibilities:

  • Respond promptly to service requests and emergency issues.
  • Conduct initial fault diagnosis, identify causes, and implement solutions.
  • Communicate repair timelines with internal teams for coordinated client updates.
  • Perform critical switching to avert disruptions during equipment failures.
  • Ensure timely execution of planned maintenance, daily site evaluations, and compliance with safety protocols.

Additionally, you will promote safe work practices, embody CDC's values, provide leadership, and mentor junior personnel.

Candidate Profile:

We seek a motivated individual with a trade or tertiary qualification in relevant fields such as Electrical, Refrigeration, Mechanical, Mechatronics, Fire, or Telecommunications.

  • Demonstrated experience in trade or critical facilities.
  • Prior exposure to critical infrastructure environments with strict procedural adherence.
  • Experience with Building Management Systems (BMS) or Energy Management Systems (EMS).
  • Familiarity with data centre equipment, including CRAC units, UPS, generators, and fire systems.
  • Proven skills in managing critical infrastructure, utilizing electronic monitoring systems, troubleshooting, and contributing to process enhancements.

Working Rights:

Applicants must possess Australian Citizenship and the ability to obtain and maintain an NV1 Security Clearance.

Application Process:

If you are interested in playing a vital role in a rapidly growing Australian technology company and being part of our exceptional team, please submit your resume and cover letter through the appropriate channels.

We are committed to cultivating a diverse and inclusive workplace where all individuals are valued and respected. We believe that a variety of backgrounds, perspectives, and experiences fosters innovation and success. We actively promote equality and strive to create a welcoming environment for all employees, building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

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