Financial Services Professional

5 days ago

Sydney, New South Wales, Australia CMC Markets Full time

Clients are at the heart of everything we do at CMC Markets. As a Bilingual Trade Services Associate, you'll be the face of our brand, delivering exceptional service that keeps our clients coming back. With a focus on collaboration and teamwork, you'll work alongside passionate professionals to identify opportunities to enhance the client experience.

Your journey begins with comprehensive training, including the RG146 Financial Regulatory qualification. This will equip you with the skills and knowledge required to excel in your role, providing clients with a world-class experience in Cantonese/Mandarin and English. You'll respond to client queries via various channels, using your effective communication skills to resolve issues and provide solutions.

We believe that great things happen when smart people work together. That's why we've made the decision to work five days in the office, fostering collaboration and creativity among our teams. Our generous learning and development program ensures you're always upskilled and reskilled, while our benefits and wellbeing hub provides resources to enhance your physical and mental wellbeing.

To succeed in this role, you'll need a strong customer service orientation, effective communication skills, and the ability to thrive in a high-volume call centre setting. Previous customer service experience is beneficial, but it's your attitude and willingness to learn that truly matter.

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