Housing Officer

We are seeking a skilled and compassionate Housing Officer to join our team at Empire Group. As a key member of our Housing Service Centre, you will provide exceptional customer service and support to individuals with complex needs.

• Respond to customer inquiries and provide timely support via phone and face-to-face interactions.
• Assess and process new social housing and private housing assistance applications.
• Maintain accurate customer and property records using Microsoft Suite and internal IT systems.
• Manage tenancy arrangements, allocations, and changes, ensuring compliance with departmental regulations.
• Conduct home visits to properties and investigate tenancy disputes and complaints.
• Manage property maintenance and conduct property inspections.
• Monitor and manage rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.

• Proven customer service experience with strong empathy and communication skills.
• Intermediate Microsoft Office skills and ability to quickly learn additional IT systems.
• High attention to detail and ability to work independently.
• Excellent communication and interpersonal skills.
• High confidentiality, empathy, and resilience to deal with people in distress.
• Able to work under pressure in a fast-paced environment.
• National Criminal History check required prior to placement.
• Valid Driver's License.

We offer a dynamic and supportive work environment, and we encourage applicants with a passion for delivering exceptional customer service to apply. Please submit your CV and cover letter in Microsoft Word format, or email us at louise.clark@empiregroup.com.au. Only shortlisted candidates will be contacted.