Customer Banking Professional
2 weeks ago
As the public face of CommBank, our Retail Banking Services team delivers a seamless banking experience to millions of customers. We've been serving local communities for over a century, with market-leading products, services, and technology.
Our Customer Banking Specialists play a crucial role in providing expert advice and guidance to our customers, from opening their first account to planning for retirement.
The ideal candidate will have proven experience delivering exceptional customer service, excellent communication skills, and the ability to articulate complex financial concepts in a clear and concise manner.
Key Responsibilities:
- Have in-depth conversations with customers to understand their banking needs and provide tailored solutions.
- Support customers with enquiries, account maintenance, and credit product applications.
- Conduct financial health checks to assess customers' financial needs and identify opportunities for growth.
- Provide education and guidance on our in-branch technology and digital banking options.
- Problem-solve and provide effective solutions, championing our risk-adverse culture.
We're looking for individuals who are passionate about delivering exceptional customer experiences and have a genuine interest in building a career with CommBank.
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