Front Office Assistant Manager Position

5 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $95,000

**Hotel Department Team Member Opportunity**

We are seeking a highly skilled and dedicated individual to join our dynamic Hotel Department team as an Assistant Front Office Manager.

The successful candidate will play a key role in ensuring a world-class experience for our guests. This involves supporting the Front Office Manager with daily operations, mentoring the front office team, and driving career growth.

Main Responsibilities:

  • Customer Service Excellence: Provide exceptional customer service to ensure a positive guest experience
  • Mentorship and Training: Mentor and train front office staff to develop their skills and knowledge
  • Daily Operations Support: Assist with daily operations and tasks to ensure smooth hotel operations
  • Cross-Departmental Collaboration: Collaborate with departments to achieve goals and objectives

Requirements and Qualifications:

  • Previous Management Experience: Previous management experience in a busy hotel environment is essential
  • Property Management Systems Knowledge: Knowledge of property management systems (e.g., Opera Cloud) is required
  • Standard Operating Procedures Expertise: Experience drafting and reviewing Standard Operating Procedures (SOPs) is necessary
  • Training and Communication Skills: Proficiency in on-the-job training and communication is required

What We Offer:

  • Dynamic Work Environment: A dynamic and inclusive work environment that fosters career growth and development
  • Career Development Opportunities: Career development opportunities through The Star Academy
  • Lifestyle and Wellbeing Discounts: Lifestyle and wellbeing discounts and benefits
  • Award-Winning Venues: Award-winning venues and properties to enjoy

We Value:

  • Diversity: We value diversity and welcome applications from diverse candidates
  • Teamwork: We value teamwork and collaboration to achieve shared goals
  • Personal Growth: We value personal growth and development

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