Senior Customer Service Representative
3 weeks ago
Cash Converters: A Dynamic Role in Customer Service
Cash Converters is a leading Australian retailer with a strong presence in the personal finance industry. As a dynamic and innovative company, we are looking for a talented Senior Customer Service Representative to join our team.
About the Role
This role involves being the primary point of contact for customers via phone and email, providing financial solutions and maintaining accurate records using our internal software systems.
- You will work closely with colleagues to achieve individual targets and provide exceptional customer service.
- You will be responsible for resolving complex problems and ensuring compliance with statutory regulations.
- You will have access to exclusive benefits, including salary packaging, health insurance discounts, and flexible work arrangements.
About You
We are seeking a highly motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences.
- You will have experience working in a high-pressure environment and be able to work autonomously as part of a team.
- You will be able to provide a current National Police Clearance and have a strong understanding of customer service principles.
What's On Offer
Cash Converters offers a competitive salary of approximately $55,000 - $65,000 per annum, depending on experience.
- No weekends or night shifts.
- Flexible work arrangement options available.
- Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
- Paid Parental Leave.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts (Bupa & HBF).
- 30% Instore Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money and Mind.
We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry.
Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.
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