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IT Support Specialist

1 week ago

Perth, Western Australia NTT DATA, Inc. Full time

About the Role:

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NTT DATA, Inc. is seeking a skilled IT Support Specialist to join our team in Perth, Western Australia. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.

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Key Responsibilities:

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  • Provide technical assistance to clients via phone, email, or in-person visits.
  • Troubleshoot and resolve hardware and software issues, following established procedures.
  • Collaborate with internal teams to identify and address root causes of technical issues.
  • Develop and maintain documentation on technical processes and procedures.
  • Participate in training programs to stay updated on the latest technology and software.

Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in IT support, desktop support, or help desk environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Familiarity with Windows operating systems, Microsoft Office, and other common software applications.

About NTT DATA, Inc.

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NTT DATA, Inc. is a global leader in digital transformation, serving over 75% of the Fortune Global 100 companies. We are committed to innovation, quality, and customer satisfaction. Our team of experts provides end-to-end solutions across various industries, including IT consulting, data analytics, and industry-specific services.

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What We Offer:

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  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with cutting-edge technology and innovative solutions.