ITIL Incident Management Lead

6 days ago


Geelong, Victoria, Australia Capgemini Full time

Capgemini is committed to creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work. As a Global Service Delivery Specialist, you will play a critical role in delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGBTQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in empowering our employees with the knowledge and skills they need to succeed, offering access to premier learning platforms, sought-after certifications, and boundless development opportunities.

This role requires proactive analysis of events/incidents and identifying underlying Problem statements. You should be able to keep abreast of implemented technologies, customer profiles, and apply your knowledge of ITIL framework to drive structured Root Cause Analysis.

  • Presentation skills: able to articulate technical and business value/outcomes to varying audiences.
  • Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management processes.
  • Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer.

The ideal candidate will have extensive incident and problem management experience, with a demonstrated ability to operate a successful implementation of ITIL incident management processes within large and complex IT environments.



  • Geelong, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.For more about why Capgemini, visit this link.Let's talk about the role and responsibilitiesDeveloping strong, positive...


  • Geelong, Victoria, Australia Capgemini Full time

    At Capgemini, we are dedicated to helping our clients reimagine what's possible with technology. As a Cloud Incident Resolution Expert, you will play a key role in developing strong relationships with stakeholders and facilitating Major Incident Resolution sessions.We strive for excellence in service delivery, and our Cloud Infrastructure Services practice...


  • Geelong, Victoria, Australia Capgemini Full time

    Capgemini is a global leader in consulting, digital transformation, and engineering services. As a company, we believe in combining the power of technology with human energy to drive sustainable thinking into our operations and the work we do with clients. Our values and ethics have been at the heart of our identity for over 50 years, guiding everything we...


  • Geelong, Victoria, Australia Securecorp Pty Full time

    As a Control Room Operator at Securecorp Pty, you will play a vital role in ensuring the delivery of security and safety to assigned sites, its tenants, and/or visitors. In this dynamic role, you will undertake control room duties, incident management, and coordinate an effective security presence.About The OpportunityThis is an exciting opportunity for...


  • Geelong, Victoria, Australia Certis Full time

    Certis Security is looking for a skilled Incident Response Coordinator to join our team as Control Room Operators. As an integral part of our team, you will be responsible for maintaining operational security, supporting on-ground teams, and ensuring the safety of client assets through advanced monitoring systems.We offer stable, full-time employment with...


  • Geelong, Victoria, Australia Centorrino Technologies Pty Ltd. Full time

    Key ResponsibilitiesConduct real-time monitoring of security alerts and incidents to ensure swift identification and resolution of potential threats.Perform vulnerability assessments to evaluate the strength of our network defences and propose appropriate remediation plans.Analyse security incidents, conduct root cause analysis, and implement measures to...


  • Geelong, Victoria, Australia Capgemini Full time

    Are you looking for a challenging role that will allow you to grow and develop as a professional? As a Problem Manager and Resolver at Capgemini, you will play a key role in developing strong relationships with stakeholders and facilitating Major Incident Resolution sessions.Our Cloud Infrastructure Services practice brings together the right technology,...


  • Geelong, Victoria, Australia Advanced Personnel Management Full time

    As a Global Cyber Risk Management Lead at Advanced Personnel Management, you'll be responsible for leading technical security remediation and improvement activities across our global operations. This role is part of our Digital & Technology Project office, working closely with project teams to improve the security of acquired assets and assist during...


  • Geelong, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.For more about why Capgemini click here.Let's talk about the role and responsibilitiesEnsure that client infrastructure is...


  • Geelong, Victoria, Australia Capgemini Full time

    Job OverviewAt Capgemini, we are seeking a skilled Service Delivery Lead to join our team. As a key member of our organization, you will be responsible for ensuring the effective delivery of services aligned to contractual obligations.The ideal candidate will have extensive experience supporting and administering large-scale IT infrastructure and cloud...

  • IT Manager

    2 days ago


    Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT USWe're a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter. Listening to...

  • Lead Cyber Analyst

    7 days ago


    Geelong, Victoria, Australia Deakin Business School Full time

    We are looking for a highly motivated and experienced Lead Cyber Analyst to join our team at Deakin Business School.Key Responsibilities:Provide leadership for the monitoring, analysis and proactive threat hunting to identify potential threats or malicious activities and determine severity and impact.Lead the detailed analysis of security incidents to...


  • Geelong, Victoria, Australia Colac Area Health Full time

    About Colac Area HealthColac Area Health provides comprehensive healthcare services across the Barwon South West Region, supporting over 500,000 people. Our team of more than 9000 staff and volunteers work together to deliver high-quality care across multiple sites.We are committed to advancing health and wellbeing through education, training, and research....


  • Geelong, Victoria, Australia Capgemini Full time

    About the RoleWe are looking for a highly experienced Cloud Infrastructure Manager to join our Cloud Infrastructure Services & Modern Work practice. As a senior member of our team, you will be responsible for defining, developing, and providing problem analysis and resolution services for complex cloud and infrastructure problems.You will work closely with...


  • Geelong, Victoria, Australia INTREC Management Full time

    Job OverviewWe are seeking an experienced Senior Project Manager to join our team in VIC. As a key member of our team, you will be responsible for delivering projects from $5M-$20M, leading your team throughout all stages of delivery, managing contractual requirements and implementing project delivery systems.Key Responsibilities:Manage all aspects of...


  • Geelong, Victoria, Australia Capgemini Full time

    Capgemini is committed to creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong. As a Desktop Engineer, you will be part of a diverse global collective of strategic and technological experts who leverage technology to reimagine what's possible.About the...


  • Geelong, Victoria, Australia Myer Pty Ltd Full time

    About Myer's Risk & Safety TeamOur Risk & Safety team is dedicated to protecting our employees and customers by minimizing risks associated with workplace injuries and illnesses. We strive to maintain a safe working environment through proactive risk management and incident prevention strategies.We are seeking an experienced Senior Claims Advisor to join our...


  • Geelong, Victoria, Australia INTREC Management Full time

    About UsINTREC is a leader in interior refurbishment and construction projects across the Eastern Seaboard of Australia. With over 25 years of experience, we have safely and sustainably delivered projects for various sectors including Education, Health, Government, Aged Care, Retail, Hotels & Hospitality, Transport, Services Infrastructure and Commercial.


  • Geelong, Victoria, Australia Timbertruss Full time

    Timbertruss is Australia's leading prefab manufacturer, specialising in Roof Trusses, Wall Frames, Posi Struts and Cassette Floor Panels. We pride ourselves on quality, efficiency and reliability. This has resulted in us becoming the prefab manufacturer of choice for the building industry in Australia.For more information about us, please take a look out our...


  • Geelong, Victoria, Australia AusNet Services Ltd Full time

    AusNet Services Ltd is a leading energy supplier in Victoria, and we're seeking an experienced professional to join our team as a Network Systems Manager.About the Role:We're looking for someone with a comprehensive knowledge of working within an electricity distribution network, preferably with previous experience as a Network Controller. As a Network...