Service Delivery Expert

7 days ago

City Of Joondalup, Australia beBeeAmbassadorship Full time $77,040 - $82,254

Our department is an exciting place at the university, with multiple teams that service both current and future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all students.

About The Opportunity
  • Every day you will engage with students through various channels including social media, online chat, email, inbound & outbound calling.
  • You will also be responsible for delivering customer experience, solving problems, capturing continuous improvement initiatives, and operating within a high-performing, values-based and student-first environment.

The positions operate at 0.4FTE during off-peak periods and increase to 0.8FTE in peak periods. Therefore, the successful applicants must ensure they can work varied hours throughout the year. Peak periods typically occur mid-November to mid-March, as well as mid-June to mid-August.

What You'll Do
  • Deliver exceptional experience in every interaction to our current students and the general public.
  • Provide accurate & relevant information in an efficient manner.
  • Provide first-point enquiry resolution to every interaction.
  • Meet personal/team qualitative and quantitative targets.
  • Be a shining example to everyone around you and be an ambassador for the university.
Key Criteria
  • Experience working in a customer-centric contact centre.
  • Experience in using multiple enquiry channels (e.g. Social Media, Chat).
  • Ability to work in a performance target environment.
  • Customer Experience mindset.
  • A 'can-do' positive attitude & enthusiasm.

You will also demonstrate personal attributes that are congruent with the university's values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

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